BC Game Privacy Policy | How Your Personal Information Is Handled
Personal Information Collected by BC Game
BC Game collects and processes multiple categories of information to the extent necessary for service provision. This includes both information that users directly enter during registration and other interactions, as well as technical information that is automatically obtained through use of the site and app.
The main categories are as follows.
- Account information. This includes BC Game ID, username, email address, age, and account status.
- Contact information. This includes name, phone number, email address, and physical address.
- Device information. This includes IP address, device identifiers, operating system, and browser type.
- Financial information. This includes payment methods, transaction history, and deposit and withdrawal records.
- Location information. Approximate or precise location data may be collected in some cases.
- Usage information. This includes game history, on-site interactions, and browsing activity.
When identity verification is required, data related to government-issued identification documents may also be processed. For fraud prevention purposes, information related to device trust assessment, suspicious activity monitoring, and transaction analysis may also be handled.
Regarding sensitive personal information such as race, religion, and sexual orientation, BC Game’s policy is not to collect or process such data for ordinary service purposes unless legally required and explicit consent has been obtained.
Information Provided by Users
Data provided by users does not occur only at the time of registration. The information required varies depending on the features being used, such as account settings, identity verification, payments, and support inquiries.
Information that may be requested includes the following.
- Registration information. Users enter their email address, username, age, and other details.
- Contact information. Name, phone number, address, and other details may be provided as needed.
- Identity verification information. When KYC is required, official identification documents are submitted.
- Payment information. Information related to the payment methods used and associated transactions is processed.
- Inquiry information. Descriptions, images, and transaction details submitted to support may be included.
- Marketing preferences. Settings regarding whether to receive campaign notifications and other communications are saved.
Not all items are mandatory for every user from the outset. For example, data related to official identification documents is processed only when identity verification becomes necessary.
When using external services such as Google, Facebook, Telegram, or MetaMask for account registration or authentication, information such as your name and email address that you have authorized for sharing on those services may be transferred to BC Game. The scope of shared information varies depending on the service used and the permissions granted by the user.
Automatically Collected Information
When using the site or mobile environment, certain technical information is automatically obtained even without users entering it into a form. This data is used for service provision, security, fraud prevention, and performance improvement.
Information that may be automatically processed includes the following.
- IP address. Network information used to identify the connection source.
- Browser information. Browser type, version, and related details.
- Device information. Device type, unique identifiers, and operating system.
- Browsing information. Pages visited, time spent, and interaction history.
- Access timestamps. Information about the date and time the service was used.
- Diagnostic information. Data used to identify errors and technical issues.
When accessing from a smartphone, the type of mobile device, mobile OS, and browser used may also be included. Game history and interactions within the platform are also processed as usage data.
Purposes of Collecting and Using Personal Information
Personal information is not used solely to create a user profile. It is also utilized to operate accounts properly, conduct transactions securely, and fulfill legal and regulatory obligations.
The main purposes of use are as follows.
- Service provision. Accounts are managed and games and various features are provided.
- Identity verification. Used to verify user identity and protect accounts.
- Payment processing. Deposits, withdrawals, and transaction history are managed.
- Fraud prevention. Used to detect suspicious activity and fraudulent transactions.
- Legal compliance. Processed to fulfill AML, tax, and regulatory obligations.
- Support. Used to respond to user inquiries and technical issues.
Additionally, personal information is used for service improvement, user experience optimization, processing promotions and VIP applications, and enforcing the terms of service. Depending on user settings, it may also be used to tailor marketing and recommended information.
The legal bases for processing personal data include performance of a contract necessary for service provision, legitimate interests, user consent where required, and compliance with legal obligations. Which basis applies depends on the information being processed and the purpose.
Collected Data and Purposes of Use
When the main types of information are organized by purpose, they can be summarized as follows. Not all data is collected simultaneously at all times, and the scope varies depending on the features used and whether identity verification is required.
| Data Type | Examples | Purpose of Use |
| Account Information | BC Game ID, username, age, account status | Account creation and management, service provision |
| Contact Information | Name, email address, phone number, address | Communication, identity verification, support |
| Device Information | IP address, device ID, OS, browser | Security, fraud prevention, technical improvement |
| Financial Information | Payment methods, transaction history, deposit and withdrawal records | Deposit and withdrawal processing, transaction management, regulatory compliance |
| Location Information | Approximate or precise location data | Region verification, security, regulatory compliance |
| Identity Verification Information | Data related to government-issued identification | KYC, age and identity verification |
| Usage Information | Game history, browsing activity, interaction history | Service improvement, security, usage analysis |
| Fraud Prevention Information | Suspicious activity, transaction analysis, device assessment | Prevention of fraud, misuse, and illegal activity |
| Marketing Preferences | Communication opt-in settings | Management of advertising and campaign delivery |
Cookies and Tracking Technologies
BC Game uses cookies for purposes such as site functionality, maintaining user settings, and understanding usage patterns. Cookies are small pieces of data stored in the browser and are also used to maintain login status and adjust displayed content.
In addition to cookies set by BC Game directly, third-party service cookies may also be used. These include technologies related to usage analysis, support features, and communications and security.
The main uses of cookies are as follows.
- Login maintenance. Maintains account status within the site.
- Settings storage. Records user preferences and display settings.
- Usage analysis. Tracks visit patterns and page usage.
- Traffic analysis. Identifies where visitors accessed the site from.
- Campaign management. Used to identify referral and advertising campaigns.
- Support features. Supports certain site functions such as live chat.
If you prefer not to accept cookies, you can restrict them through your browser’s privacy settings. However, disabling essential cookies may affect certain features, such as the inability to maintain login status or save settings.
For marketing communications, you can change your subscription settings through the unsubscribe feature in emails or through your account settings.
Sharing of Personal Information with Third Parties
Personal information is not unconditionally disclosed to external parties. However, when necessary for service provision, identity verification, payment processing, fraud prevention, or compliance with legal obligations, it may be shared with certain third parties.
The main categories of sharing recipients are as follows.
- Affiliated companies. Information may be processed within the BC Game corporate group as needed.
- Service providers. These are providers handling operations such as payments, cloud services, and KYC.
- Regulatory authorities. Information is shared when legally required to provide it.
- Security providers. Used to detect fraudulent activity and cyberattacks.
- Business successors. Information may be transferred in connection with mergers, acquisitions, or organizational restructuring.
BC Game states that it does not sell or rent personal information for third-party marketing purposes.
As BC Game provides services globally, data may be transferred outside the user’s country of residence. In such cases, protective measures such as standard contractual clauses and data processing agreements are utilized to comply with applicable privacy regulations.
External Service Providers
The reason external providers are used is that rather than BC Game handling all operations independently, certain functions are outsourced to specialized service providers.
Operations that may be covered include the following.
- Payment processing. Information related to deposits and withdrawals is processed.
- Identity verification. Verification required for KYC may be conducted.
- Cloud operations. Supports the technical infrastructure for providing services.
- Customer support. Information necessary for handling inquiries may be processed.
- Fraud prevention. Detects suspicious transactions and access.
- Usage analysis. Analyzes site and service usage patterns.
For example, when using support, your username or email address may be sent to Zendesk. This is done to the extent necessary for chat and support operations.
The information provided to external providers varies depending on the purpose of use. The information required by a payment provider and the information handled by a support provider are not necessarily the same.
Storage and Protection of Personal Information
Personal information is retained to the extent necessary for service provision, compliance with legal obligations, dispute resolution, and contract performance. Not all data is stored for the same duration.
Under the current BC Game privacy policy, account information is stored while the account remains active, transaction records may be stored for up to 7 years for regulatory and tax compliance, and fraud prevention information may be stored for up to 5 years for security monitoring purposes. Marketing preferences are retained until the user opts out. After the required retention period ends, data is deleted or anonymized unless additional legal retention is required.
For data protection, the following measures are implemented.
- Communication protection. Data in transit is protected through SSL encryption.
- Multi-factor authentication. Used as a countermeasure against unauthorized account access.
- Access control. Only authorized personnel can access the necessary information.
- Security audits. Audits are conducted to identify vulnerabilities.
- Breach response. In the event of an incident, users and authorities are notified as required.
- Internal controls. Security management is maintained for personnel handling personal information.
The current policy also references compliance with security frameworks such as ISO 27001 and SOC 2.
User Privacy Rights
The rights available to users vary depending on their region of residence and applicable laws. The procedures are not uniformly the same across all countries.
Where applicable, the following rights may be exercised.
- Access. You may request a copy of the personal information held about you.
- Correction. You may request correction of inaccurate or incomplete personal information.
- Deletion. Where legally permitted, you may request deletion of your data.
- Restriction of processing. Under certain conditions, you may request that the use of your information be restricted.
- Objection. You may object to certain types of processing, such as marketing.
- Data portability. You may be able to receive your data in a structured format.
In regions where data protection authorities exist, you also have the right to file a complaint with the supervisory authority if you believe your rights have been violated.
Even if you request deletion, not all information may be immediately erased. Information that must be retained for regulatory, tax, fraud prevention, or legal obligations may be kept for the required period.
How to Request Access, Correction, or Deletion of Personal Information
When making requests regarding personal information, it is important to identify the relevant account and clearly state what you are requesting. For security purposes, additional identity verification may be required to confirm the identity of the requester.
The basic process is as follows.
- Initiate an inquiry through BC Game’s official support channel.
- Clearly communicate that your request is related to personal information.
- Specifically explain the desired action, such as access, correction, or deletion.
- If required, complete a verification process to confirm you are the account owner.
- Confirm the outcome and any additional instructions through the same official channel.
You do not need to submit your password, two-factor authentication codes, cryptocurrency wallet private keys, or seed phrases during inquiries.
Even if you request deletion, transaction records and other information that must be retained due to legal obligations may be exempt. The scope of what can be deleted is determined based on the content of the request and applicable laws.
Changes to the Privacy Policy
The privacy policy may be updated to reflect changes in service content, laws, regulatory requirements, and data processing methods.
The latest terms should be verified based on the BC Game privacy policy published at the time of review. Significant changes may be communicated through email or in-platform notifications.
Content reviewed previously may not remain the same indefinitely. Particularly when using new payment features, identity verification methods, or marketing functions, it is advisable to also check the current terms regarding the handling of personal information.
If you continue to use the service, the updated privacy policy will apply. It is standard practice to review the current content before providing significant personal information.
Privacy-Related Inquiries
Questions about accessing, correcting, or deleting personal information, as well as inquiries about processing methods, can be submitted through BC Game’s official support channel. The official site provides live support, and [email protected] is also listed as a general customer service contact.
When making inquiries, organizing only the necessary information before contacting makes the verification process smoother.
- User information. Prepare basic information that can identify the relevant account.
- Request details. Clearly state the desired action, such as access, correction, or deletion.
- Target data. Explain which specific information your inquiry concerns.
- Circumstances. If there is an issue, describe when and with which feature it occurred.
- Supporting materials. Prepare relevant screenshots or other information only if needed.
Even when contacting for privacy-related reasons, you do not need to send confidential information that is unnecessary for identity verification. In particular, do not share your password, authentication codes, private keys, or seed phrases.
Frequently Asked Questions About BC Game Privacy
It may process account information, your name and contact details, IP address and device information, transaction history, location data, and usage history. When identity verification is required, data related to official identification documents is also included.
It is used for providing services, identity verification, processing deposits and withdrawals, account protection, fraud prevention, regulatory compliance, customer support, and service improvement. Depending on user settings, it may also be used for marketing purposes.
Yes. Cookies are used to maintain your login status, save settings, analyze traffic, and improve services. You can restrict their acceptance through your browser’s privacy settings, but this may affect some features.
It is shared when necessary. This includes affiliates, service providers for payments and KYC, security providers, and regulatory authorities when legally required to provide information. It is their policy not to sell or rent personal information to third parties for marketing purposes.
Please clearly communicate your request to delete your personal information through the official support channels. Identity verification may be required. Additionally, transaction records that must be retained for legal or regulatory reasons may be kept for a certain period even after a deletion request.