BC Game Responsible Gambling | A Guide to Playing Safely
What Is Responsible Gambling?
The foundation of responsible gambling is treating games as entertainment and not considering them as a means of earning profit or solving financial problems. At BC Game as well, gambling is not recommended as a source of income — it should be done within a range of funds that, if lost, would not affect your daily life.
If you decide “how much to spend” and “how long to play” before you start, your judgment criteria are less likely to shift based on results. Since emotions tend to run high immediately after wins or losses, it is easier to maintain control by prioritizing the limits you set in advance rather than increasing your budget on the spot.
The following principles form the basis of responsible use.
- Entertainment purpose. Do not treat gambling as a source of income.
- Budget management. Only use funds that are not needed for daily living expenses.
- Time management. Set an end time before you start playing.
- Loss management. Do not increase your wagers to recover money you have lost.
- Take breaks. Step away from the game when you feel emotional.
- Self-assessment. Regularly review whether your daily life or relationships are being affected.
BC Game’s Commitment to Responsible Gambling
At BC Game, providing an environment where users can stop playing when needed — rather than encouraging them to continue — is considered part of responsible gambling. The main measures currently available include a 7-day cool-off period and long-term self-exclusion. During self-exclusion, promotional communications are also suspended.
If you feel uneasy about your account usage, there is no need to wait until the problem grows larger. You can consider different features depending on whether you “want to take a short break” or “want to block access for an extended period.”
The key concepts are as follows.
- Early action. Consider pausing play when you feel it is becoming difficult to manage.
- Cool-off. Use this when you want to step away from playing for a short period.
- Self-exclusion. Use this when you want to restrict access for an extended or ongoing period.
- Promotional suspension. During self-exclusion, you are removed from promotional communications.
- Support. You can consult customer support regarding usage restrictions.
Beyond the publicly available responsible gambling features, you should not assume that deposit limits, loss limits, session limits, and similar tools are always available. It is more reliable to judge the currently available tools based solely on the features actually displayed in your account.
How to Manage Gambling Responsibly
Bankroll management is more effective when done before playing rather than after the game has started. If you adjust your limits after seeing results, it becomes easier for “just a little more” decisions to continue.
Here are the key points to keep in mind on a daily basis.
- Set a budget. Only use funds separate from food, rent, utilities, and other essential expenses.
- Set a time limit. Decide when to stop playing before you start.
- Avoid chasing losses. Do not increase your wagers immediately after a loss.
- Avoid borrowing. Do not consider credit or loans as gambling funds.
- Take regular breaks. Do not play continuously for long periods — step away from the screen periodically.
- Review your records. Check your deposit amounts and game history to understand your actual spending.
The mindset of “I’ve lost a bit this month, so I’ll add more to my budget” effectively invalidates the limits you set initially. Your budget should be determined based on your living situation, not on results.
The same applies to playtime. Rather than extending your end time while a game is still in progress, it is easier to reset your judgment by logging out at the set time and switching to a different activity.
BC Game Responsible Gambling Features
The main responsible gambling features currently available at BC Game are the short-term cool-off and self-exclusion. If you have any questions about usage restrictions, you can consult customer support.
The cool-off is an accessible feature for the stage when you “want to take some distance for a while.” Self-exclusion is used to block access to your account entirely when stronger restrictions are needed.
Usage Limits and Account Management
Managing your gaming is not limited to system-level features alone. Reviewing your account history and tracking your own budget and time are also important management methods.
When considering usage restrictions, organizing your approach in the following order can help clarify your options.
- Review the actual amount of money and time you are spending.
- Determine whether you can continue with regular budget management alone.
- If you want to take a temporary break, consider using the cool-off feature.
- If you want to stop access for an extended period, choose self-exclusion.
- If you find it difficult to decide on your own, contact support or a professional counseling service.
Even if you set a short-term break, returning to the same play patterns after the break does not address the root issue. It is important to set new budget and time limits when resuming play.
Timeout and Self-Exclusion
At BC Game, a 7-day cool-off is available. This is not a complete long-term suspension but rather an option for temporarily distancing yourself from gambling.
Self-exclusion is intended for longer-term restrictions. According to current responsible gambling guidelines, self-exclusion has a minimum period of 6 months, during which account access is restricted and promotional communications are not sent. To apply, submit a request to customer support.
The difference between the two lies in their purpose.
- Cool-off. Use this when you want to temporarily stop playing and reset your mindset.
- Self-exclusion. Use this when you want to create an environment where you cannot access games for an extended period.
- Support consultation. Use this when you are unsure which restriction to apply.
Self-exclusion is different from a regular logout. It is not a feature designed for “coming back as soon as you change your mind,” so you need to confirm the period and implications before setting it up.
Comparison of Responsible Gambling Features
| Feature | Purpose | How to Use | Key Characteristics |
| Cool-Off | Take a short break from gaming | Process through your account or support | 7-day break available |
| Self-Exclusion | Suspend access for an extended period | Submit a request to customer support | Strong usage restrictions with a minimum of 6 months |
| Support Consultation | Confirm restriction options | Contact live support | Receive guidance tailored to your account situation |
The detailed options and procedures for self-exclusion are subject to change. Please confirm the period and conditions displayed at the time you submit your request.
Signs of a Gambling Problem
Even if you feel that your relationship with gambling has been changing, you do not need to self-diagnose a specific condition based on that alone. However, if the impact on your daily life is increasing, it can serve as a basis for considering an early break or seeking consultation.
Changes to watch for include the following.
- Increased spending. You repeatedly exceed the budget you initially set.
- Chasing losses. You increase your wagers immediately after a loss in an attempt to recover.
- Exceeding time limits. You consistently play longer than planned.
- Secrecy. You start hiding your spending or playtime from family and others around you.
- Impact on daily life. Work, studies, sleep, and relationships begin to suffer.
- Borrowing to gamble. You start using borrowed money or living expenses for gambling.
BC Game’s responsible gambling information also lists playing longer than intended, gambling to escape worries, experiencing sleep disruptions, and betting while in an emotional state as points for self-assessment.
When to Take a Break from Gambling
If any of the following conditions persist, it may be time to prioritize taking a break or suspending play rather than starting the next game.
- Budget overrun. You are no longer able to stay within the amount you set.
- Chasing losses. You are focused on trying to recover what you have lost.
- Emotional changes. You feel intense anxiety or anger depending on wins or losses.
- Impact on daily life. You are prioritizing gambling over work or family commitments.
- Insufficient funds. You are about to dip into living expenses or borrowed money.
- Difficulty stopping. You continue playing even when you want to stop.
At this stage, rather than continuing with the expectation that “things will settle down if I win next time,” it is easier to regain control by creating a situation where you cannot access games for a period.
BC Game Self-Exclusion
Self-exclusion is a system that restricts your account usage for a set period, rather than relying on your own willpower to log out each time. According to current responsible gambling guidelines, a minimum 6-month self-exclusion is available, and promotional communications are also suspended during the period.
If you wish to use this feature, proceed as follows.
- Open BC Game’s live support.
- Explain that your inquiry is about responsible gambling.
- Clearly state that you wish to self-exclude.
- Review the period and usage restrictions presented to you.
- Complete any required identity verification or confirmation procedures.
- Do not create a separate account to circumvent the restriction after it is set.
During self-exclusion, you should not create a new account to bypass the restrictions. BC Game’s self-exclusion terms also require that you do not create alternative accounts, make deposits, or place bets during the restriction period.
Even if you feel that self-exclusion is not necessary, if you continue to find it difficult to control your play, combining external counseling services may be a more suitable approach.
Prevention of Underage Gambling
At BC Game, gambling by anyone under the age of 18 is prohibited. Additionally, if a higher legal age is established in the user’s region, that age requirement must be met.
Adult users also need to ensure that children cannot accidentally access their accounts.
Here are key points to check at home.
- Device lock. Set a PIN or biometric authentication on smartphones, PCs, and tablets.
- Login management. Do not leave your device unattended while logged into your account.
- Payment protection. Ensure that card and wallet information cannot be accessed by minors.
- Password management. Do not save login credentials in a visible location on your device.
- Access restrictions. Use content restrictions on devices or networks as needed.
If there is a possibility that a minor has actually used your account, do not simply change your password — also review your account’s access history and payment information.
How to Get Support for Gambling Problems
If gambling begins to affect your daily life, BC Game’s support and external professional counseling serve different roles.
On BC Game’s side, you can consult about procedures to stop account usage, such as cool-off and self-exclusion. On the other hand, if you need ongoing support for issues such as debt, family relationships, low mood, or recurring gambling behavior, you can access external support including medical institutions, public consultation services, and self-help groups.
In Japan, the Ministry of Health, Labour and Welfare provides guidance for consulting public health centers and mental health and welfare centers about addiction issues, including gambling. Consultations can be made not only by the individual but also by family members.
You can seek consultation even at a stage when you feel “it’s not that serious yet.” You do not have to wait until the problem becomes severe to use professional support services.
Support Services for Gambling Addiction
In Japan, several professional support services are available.
The Gambling Addiction Prevention and Recovery Support Center offers a free 24/7 support call. Consultations are handled by qualified counselors, including clinical psychologists, and cover gambling-related problems including online casinos. The phone number is 0120-683-705.
Regional mental health and welfare centers and public health centers also accept consultations about gambling addiction from both individuals and family members. Services are primarily by phone or in-person meetings, and they can also refer you to specialized medical institutions and support services as needed.
Gamblers Anonymous Japan is a self-help group where people who want to stop gambling share their experiences with each other. Meetings are held nationwide, and there are no membership fees required to participate.
Gambling Support Services Available in Japan
| Organization / Service | Support Provided | Contact Method | Language |
| Gambling Addiction Prevention and Recovery Support Center | Professional counselor consultations, ongoing counseling, referrals to support services | 0120-683-705, available 24/7 | Japanese |
| Mental Health and Welfare Centers | Gambling addiction counseling, family consultations, medical institution referrals | Phone or in-person at your prefectural or designated city office | Japanese |
| Public Health Centers | Individual and family consultations, guidance on medical visits and community support | Phone or in-person at your local public health center | Japanese |
| Gamblers Anonymous Japan | Peer-led self-help meetings | Nationwide meetings, information line: 046-240-7279 | Japanese |
| National Center for Addiction Services Administration | Search tools for specialized consultation services and medical institutions | Online search for consultation services and medical institutions | Japanese |
Mental health and welfare centers and public health centers vary by region in terms of reception methods and hours. The Gamblers Anonymous Japan phone line is not available at all times — it is currently operated on the last Sunday of each month from 11:00 to 15:00.
The National Center for Addiction Services Administration’s own inquiry form is not a personal consultation service. For individual concerns, use the specialized consultation services, medical institutions, mental health and welfare centers, or public health centers that the center provides information about.
Contacting BC Game Support
If you want to temporarily or permanently stop playing at BC Game, you can consult live support. Clearly stating that you want a cool-off or self-exclusion will help you receive guidance on the currently available procedures.
Organizing the following information before contacting support will make the process smoother.
- Purpose. State that you are requesting a cool-off or self-exclusion.
- Account. Confirm the account in question.
- Duration. Organize your preferences regarding the period you want to stop playing.
- Situation. Briefly explain the reason you need play restrictions.
- Confirmation. Check which features will become unavailable during the restriction.
You never need to send your password, two-factor authentication codes, wallet private keys, or seed phrases to support.
Simply suspending your account may not resolve issues in your daily life. In such cases, you can combine BC Game’s restriction features with Japan’s professional support services.
Frequently Asked Questions About Responsible Gambling
It is the concept of treating gaming as entertainment within a predetermined budget and time limit, rather than as a source of income. It means not increasing your bets to chase losses, and taking breaks or setting usage limits as needed.
Yes. Currently, you can use a 7-day cool-off period and self-exclusion. Self-exclusion is a feature designed to restrict account usage for an extended period, and it will also stop the delivery of promotional information.
Contact live support and let them know you wish to self-exclude. Under current guidelines, a minimum of 6 months of self-exclusion is the standard, so please confirm the duration and restrictions when you apply.
If you notice behaviors such as repeatedly exceeding your budget, chasing losses, gambling with living expenses or borrowed money, experiencing negative impacts on your work or relationships, or continuing to play even though you want to stop, please consider taking a break from playing and seeking support.
Options include the Center for the Prevention and Recovery of Gambling Addiction, local mental health and welfare centers or public health centers, and Gamblers Anonymous Japan. The support hotline for the Center for the Prevention and Recovery of Gambling Addiction is 0120-683-705, and it is available 24 hours a day, 365 days a year.